4.         RETURN POLICY 

4.1.      The buyer is entitled to return or to change the goods according Lithuanian legislation (Order No. 271 of the Minister of Economy dated on 29-06-2001 and Order No. 258 of the Minister of Economy dated on 17-08-2001) and during 14 days from the arrival of goods.

4.2.      In addition to the standard return policy for internet purchases, EU customers have 7 working days to cancel their order, beginning the day after receipt of the goods, in accordance with Distance Selling Regulations No. 258 approved by the Minister of Economy. Furthermore, you must submit your order cancellations in writing to us (hello@houseofsorelle.com), making direct reference to your specific order.

4.3.      The Seller understands that the Buyer might have different picture of the goods compare to the originals due to various characteristics of the computer or monitor and (or) settings. The Seller is not liable for any decisions made by the Buyer based on such situation.

4.4.      Replacement and return are possible only if the goods were not used, not dirty, the goods, labels and the package is not damaged.

4.5.      Any protective casing that was delivered with your order should be returned as well if you would like an exchange or refund. Always use original packaging whenever possible.

4.6.      We can only exchange an item with another of the same, although you may choose to change size or color (if it is a garment). If you wish to exchange it for a different item, then a separate refund and purchase must be processed.

4.7.      Buyer’s request regarding return or change of the goods should be given in written form and accompanied with the proof of purchase of goods.

4.8.      Buyer’s refund might be fulfilled in 5 working days after goods were returned to the Seller and the Seller confirmed that the goods are accepted as returned.

4.9.      The buyer returns the goods at his/her own expenses. Expenses related to the change of goods should be covered by the buyer. Bank expenses related to refund of the buyers’ bank account in case of return of goods should be covered by the buyer. However, if upon receipt of the returned goods we deem that it is faulty, we will refund postage upon processing the replacement of your new item. We can only accept liability, however, after receiving the item and confirming the problem.

 

5.         CUSTOMER SERVICES

5.1.      If you have any questions, comments or complains related to your purchase, please contact our Team. For your convenience you can write us an e-mail: hello@houseofsorelle.com

5.2.      We aim to answer your questions in a fastest way.

 

6.         PERSONAL DATA PROTECTION AND SECURITY

6.1.      We ask for your name, telephone number, address for the goods delivery, email address, payment method details for the fulfilling your order.

6.2.      We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

6.3.      Your data will enable us, and our processors, to fulfill your order and provide you with our services.

6.4.      We may also send you information about our products, services and details of promotions and special offers.

6.5.      If you do not wish to be contacted for marketing purposes please inform our Team email: hello@houseofsorelle.com 

6.6.      Upon using this website, you give your consent for us to:

6.6.1.    Contact you via e-mail or telephone for the purposes of discussing your order or answering a question you asked;

6.6.2.   Forward the necessary information to the courier in the event that they may need to contact you regarding the delivery of your order.

6.7.      By choosing to make a purchase with our site you also choose to accept these Shopping Rules and therefore consent to the sharing of this information with courier that may store your information for the purpose of record keeping.

6.8.      It is our duty to treat you with great care and ensure that any information you provide to us is handled with the appropriate discretion and in accord with the Law of the Republic of Lithuania on Legal Protection of Personal Data. Thus we will not sell your personal information to third parties nor use your personal information for anything unrelated to the business-client relationship.

6.9.      When we receive your information, it will be used for the purposes of:

6.9.1.   Expediting your order.

6.9.2.   Share your delivery and contact details with the couriers in order that you may communicate with each other regarding verification of your order, to confirm receipt, or to address any issues.

6.9.3.   Future e-mail correspondence regarding potential offers that may benefit you (if advance confirmation from you is received).

6.10.    Any record of your information is used for the sole purpose of confirming your identity and expediting the process and is treated with secure and careful adherence to the Law of the Republic of Lithuania on Legal Protection of Personal Data. It is not a credit inquiry and will not affect your credit score or credit rating.

6.11.    You may request a copy of the personal data we have stored by sending your request to our Team.

6.12.    It is also our policy to ensure your personal security when utilizing our services. Thus we make every effort possible to ensure that our transactions are processed safely and that we securely store your personal information. Any information that is processed is encrypted and administered through a secure internet connection.

7.         LIMITATIONS AND PROHIBITIONS

7.1.      Misuse/abuse of this website is not allowed under any circumstance. Upon use of this website, you agree to:

7.1.1.   Not compel or incite a criminal act;

7.1.2.   Not deliver or distribute harmful or malicious content such as a virus;

7.1.3.   Not disrupt the integrity of the site including security hacking, corrupting data, disturbing other users, disrespecting the privacy or rights of other users, sending unsolicited advertising or marketing materials, or endeavor alter the utility of any computers within the network or is connected to the website;

7.1.4.   Not copy, republish or use any content, images and photos found on this site without prior written permission from the site owner. Obey all copyright laws.

7.2.       In addition, we cannot be held responsible for any losses or damages resulting from any virtual attack by virus or other technological material that proves to be malicious in regards to infection on your personal computer including specific programs, data, or other material therein upon your voluntary download of material from this website or any website linked to it.

7.3.      We reserve all rights to disable any user account at any time if it is under suspicious for such malicious attacks or if a user is believed to be in violation of these Shopping Rules, including direct violation and misuse.

 

8.         ACCESSIBILITY

8.1.      It is our policy to always provide a website with the most accessible information possible. While we do our best to ensure this, we cannot guarantee it at all times and as such ask that if the displayed site does not meet your needs or you encounter pages or links that do not lead where you expect, that you inform us of such so that we can make the appropriate repairs. Of course, it is recommended that you upgrade your browser to the latest version. You should also make sure that you have the latest version of Adobe Flash software.